SHIPPING DAMAGES

In the case of receiving a shipment with visible damage to the packaging, it is necessary to sign the delivery note "subject to verification". This affixation greatly simplifies the reimbursement request process, as it highlights the defects found from the start.

If the damage is not visible externally, but is verified only when the packaging is opened or the products are used, it is also possible to request a refund, although it is more difficult to prove that the damage occurred at the time of shipment.

HOW TO REQUEST THE REFUND FOR DAMAGES

1) download and complete the reimbursement request document, which can be downloaded by clicking here

2) collect all the necessary documents listed in it, to prove the damage and quantify its value

3) inform us of this damage by sending the requested documents to our email assistenza@2stamp.it

Without this complete documentation, it will not be possible for us to process the reimbursement request. The practice will be suspended by the carrier, pending the requested documents, until the expiration of the deadlines set by the laws in force and, after this period, the practice will be definitively archived.

2Stamp has no role in the decision-making process regarding reimbursement, nor in the timing of the corresponding procedure, so we can only provide the procedure number to the carrier so that you can check it or verify  its progress.

RESULT OF REQUEST FOR REFUND

INSURED SHIPPING

Compared to the amount requested as reimbursement, as long as it is adequately demonstrable and plausible, deductible amounts can be subtracted, depending on the courier.

If the carrier recognizes the damage, reimbursement will take place in approximately 2 weeks. We emphasize that 2Stamp does not participate in the decision-making process regarding reimbursement, nor in the deadlines of the corresponding procedure. Therefore, we can only provide the procedure number to the carrier so that you can check it or verify  its progress.

NOT INSURED SHIPPING

In the case of uninsured shipping, unfortunately the reimbursement amount (if recognized) is evaluated exclusively on the basis of the weight of the packaging and not on its content, however valuable, and usually on figures less than € 1.00 per kilogram.

In such cases 2Stamp, without obligations, always tries to meet the customer in the event that the packaging is not sufficient to protect the product.

ATTENTION: in the case of the purchase of mugs, plates or other fragile products, we recommend always requesting the insurance when ordering.